(+61)2 9892 3270 (Australia)

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Our support team is available 24/7

Phone:02 9649 8177


We understand that some items are not always suitable and they may need to be returned.

Please choose your items carefully before making your selection and proceeding with your on-line purchase order as we do not refund for change of mind, wrong selection or wrong size/fit.

1. REFUND POLICY
We do not refund for change of mind, if a wrong selection is made or for the wrong size/fit;please choose carefully.

We will refund your item(s) particularly if you find the item to be faulty. The item(s) are to be returned and accompanied by the original receipt/tax invoice. You can also opt to exchange your item(s)

All refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder via your PayPal/Credit Card details.

Please note that it is at the discretion of our on-line customer service team whether a refund or exchange will be processed, subject to you meeting our return conditions and stock availability.


2. CHANGE OF MIND POLICY

If you change your mind, make the wrong selection or the product does not fit, you may exchange your item(s). Please read following conditions:

  • It is within 21 days of receiving your purchase order.
  • Proof of purchase (tax invoice) is required.
  • The item(s) are in their original condition, with all labels and tags attached.
  • The item(s) are unworn, unwashed, not used, altered, soiled or damaged and in a saleable condition.

3. GENERALLY
If you are returning an item that is part of an 'offer' such as a '2 for 1 deal' or 'buy one get one free', the refund amount will reflect the price you have paid on this offer and not based on the original price of the item(s) individually.

All returns remain the responsibility of the purchaser until received by Concodia NSW Distribution Centre.

We recommend and advise when sending your return parcel that you use a postal tracking service through Australia Post to ensure safe delivery to us. Also, please notify our on-line team via email that you have sent the parcel.

Concodia online returns address:
Unit 1/1-3 Nicholas Street, Lidcombe NSW 2141

 

Please note that it is at the discretion of our on-line customer service team whether a refund will be processed subject to you meeting our return conditions.

If you have met all requirements and conditions our on-line sales team will preocess your refund and notify you via email or telephone once this has been processed.

If you have not met our return conditions, our on-line sales team will notify you via email or telephone to inform you of this decision.

 

Shipping and handling costs are NON REFUNDABLE.

You are responsible for the cost of returning items to us, and we will re-send your exchange order at no additional cost to you.

Please note that Concodia is not responsible for lost or stolen packages, or any items that are returned to us in error. Ensure you pack your return item(s) securely to prevent any damage in transit. Any item(s) you return are your responsibility until they reach our NSW Distribution Centre.